فصلنامه مطالعات مدیریت (بهبود و تحول)
پیاپی 65 (پاییز 1390)

Today, management of knowledge is a Effective and powerful tool for achieving competitive advantages and is regarded as a method for supervision and guidance of tangible and particularly intangible knowledge assets of organizations. On the other hand, extent of employee's intelligence and mind in constructive and effective application of knowledge for achieving individual and organization objectives reveals their qualitative differences. Spiritual intelligence due to its link to meaning, value and nurture of imagination empowers employees to effect change and development in organization. Hence, given importance of spiritual intelligence and management of knowledge in organizations, present research investigates effect of spiritual intelligence on effectiveness of knowledge management Practices in Department of Financial Supervision and Treasury General of Ministry of Economic Affairs and Fianace.To assess effectiveness of knowledge management Practices, Marquis & Simon Model Standard Questionnaire (2006) and to investigate constituents of spiritual intelligence, Heldbrent Standard (2011) which is based on King Model (2008) is used. For data analysis, Kolmogorov-Smirnov Tests, correlation coefficient, one-sample t-test, linear regression, and Friedman Ranking Test were used as statistical methods.The findings suggest that spiritual intelligence has significant effect on effectiveness of knowledge management Practices. In other words, by development of employee's spiritual intelligence, effectiveness of such Practices as tendency towards development, knowledge transfer and support, Continuous learning in organizations, Understanding the organization as a global system, Develop an innovative culture that supports research and development projects will, Approaches based on individuals and Competency development and management based on competency will significantly increase in organization and by profiting from the achieved results, in a new world which constantly is in change, organizations will be able to surpass their competitors.

Organizational commitment is a concept that managers have considered it for a long time and by adopting different policies and procedures have tried to improve employee's organizational commitment. Organizational commitment, job and workplace responsibility in human resource affects on productivity, employee satisfaction and help organization to survive. Research findings indicate that organizational commitment influences idividual and organizational performance. On the other hand concept of internal marketing indicates that first market of each organization is its employees. As organization must response to external customers, each department should response to other related departments and consider them as their customers. This concept is very important in improving organizational objectives.According to importance of the above concepts, this paper has addressed the relationship between internal marketing factors and organizational commitment. Therefore, the commitment model of Meyer and Allen is applied and finally using factor analysis, the importance of internal marketing elements is highlighted in the proposed model.

Organizational agility (OA) is known as a powerful competitive tool that is able to work in highly uncertain and changeable environment. As employees and their knowledge and skills are main capital of any organization, then it is expected that knowledge workers have most important role in establishing OA. In addition, providing appropriate context for knowledge workers’ activity is very determining in creating an OA. One of these key contextual factors is Organizational learning culture (OLC).Importance and Dual nature of organizational culture has attracted researchers’ attention toward identifying cultural factors that effect on OA. Therefore, the objective of this article is to investigate the mediating role of knowledge management (KM) in relationship between OC and organizational agility (OA). Bahman Khodro Company was selected as Target population. Questionnaire was the survey instrument and for testing hypothesis, structural equation modeling was used. The result showed that OC has significant positive effect on KM and OA. However, the effect of KM on OA was non-significant when controlling for OC. This article adds new knowledge to the OA literature and emphasize on key role of consistency in improving OC and forming OA.

This study contains two first is to determine the best criteria of service quality for government sector and the second is ranking their centers and improving the level of quality service by improving the items of poor quality. Generally, evaluating service quality is a complex multi-criteria decision-making (MCDM) problem and takes place in an uncertain environment, but there are few studies that pay attention to these uncertain conditions. In order to deal with complexity and uncertainty a combination of VIKOR and grey relational analysis (GRA) methods under fuzzy environment is used. We also review the past thirty years of service quality models, in order to identify appropriate Criteria of government sector service quality. Among the components of these models, the seven criteria are chosen. Finally, an empirical study for evaluating service quality of Documents and Properties Registration centers in Qazvin Province is done to illustrate an application of the proposed model. Simultaneously, this method obtains ranking of alternatives, and the priority of improving weak items of each alternative. The results show reliability and validity of the proposed model in a fuzzy environment.

This research aims consideration of relationships between organizational strategy, organizational culture, organizational structure, organizational effectiveness and knowledge management and ranking them in Police University. The mentioned criteria relationship evaluation is a kind of multi-criteria decision making problem that systematic transactions between criteria causes internal relationship. So, DEMATEL method applied for excavation of cause-effect relationships between criteria. In addition to, it can uses in determination of relationships between criteria and managing internal dependencies in a set of criteria. Hence, the current research uses ideas of 10 management specialists and experts in Police University for consideration of relationships between mentioned variables. The results showed that organizational strategy effects on organizational culture, organizational structure, organizational effectiveness and knowledge management, organizational culture effects on organizational strategy, organizational structure, organizational effectiveness and knowledge management, Organizational structure effects on organizational effectiveness and knowledge management, organizational effectiveness and knowledge management have dossier relationship. On the other hand, organizational effectiveness gives the most affection and organizational culture is the most effective criteria.

Non-governmental sector development, especially private sector, leads to increase in portion of this sector in the Gross Domestic Production (GDP) and also through technology development as driver of development can play an important role in the productivity and country development. In this research motivational factors, barriers and enhancement methods of technology development has been investigated that are vital for technology development in the non-governmental sector in Iran. For appropriate investigation of these factors, three criteria has been indentified that divided into some indicators. These indicators illustrated the essentials for technology development in the non-governmental sector of Iran. For this purpose numbers of questions and hypotheses have been formulated that presented the every dimensions of technology development for non-governmental sector in Iran. By analysing research data that gathered from both managers/practitioners and academicians that associated with the field, research hypotheses have been tested and then concluding remarks was presented. In the final section of this paper the applied and theoretical recommendations and also guidelines for policymakers and decision makers of the field has been provided.

During the recent decades, concern about environment has not only become a major public issue, but also a critical one in academic research, and, as a result, the ecological products market has been growing worldwide. Green marketing activities are thus expanding in many parts of the world offering products to green consumers, consumers who make their Purchase decisions, to some extent, based on their personal environmental criteria. These activities have a major impact on expanding consumers knowledge and changing their attitude towards purchasing green products. Green marketing activities, such as: eco-label, eco-brand and environmental advertisement, make a better comprehension and awareness of green product qualities and characteristics, and change consumer behavior. This article, while expressing processes to become green, tries to explain the impact of green marketing tools on consumer's Purchase behavior.