نشریه مدیریت فراگیر
سال دوم شماره 3 (پاییز 1395)

Aim and Human partnerships and their contribution to waste disposal can be an important step towards achieving better city management. In practice, waste management is difficult and costly without the participation of citizens. In this regard, the present study is aimed at spatial analysis of citizen participation in the management of household wastes in the three regions of Gorgan.
The present study is descriptive-analytic in nature and in terms of its implementation, it is a type of scrolling and in terms of data collection method, the field type. The population of this study is Gorgan citizens in three urban areas. By using Cochran method, 258 people (from each area of 86) were selected and the questionnaire was randomly distributed among them
Findings: In this study, the data were divided into two groups: waste management and management in reduction of waste disposal. The results of Kruskal-Wallis test showed the highest level of participation in waste management in the region of two cities of Gorgan (with an average of 91/2). Also, in relation to the reduction of production in the study area, the region has the highest participation in reducing household waste (with a mean of 3.6).
According to the findings of the research, it can be concluded that awareness of people from the economic, social and environmental impacts of their participation in urban waste management can greatly reduce its economic costs, and this The point of the people's presence is more colorful. People's participation in the process of separation from the source will bring enormous economic savings to the private sector and public administration.

Aim and The quality of work-life as an approach which aligns the staff and organization with each other; is one of the main issues in any organization. So this study aimed to determine the relationship between quality of work-life and performance of Najafabad’s healthcare staff.
Research design was field survey using a questionnaire. The sample size was calculated based on the statistical population and randomly selected proportional (n = 210). The questionnaire used in this study consisted of three parts: demographics, the quality of work-life (using Walton 8-parameter model), and questions about performance measurement (using 7-parameter ACHEVE model). In this research, Data analyzed in two levels: descriptive and perceptive. Frequency, percentage, average and standard deviation are used in descriptive level. T test and Pearson correlation index are used in perceptive level. SPSS was used as software.
Findings: The findings showed a significant correlation between quality of work-life and the performance of Najafabad healthcare workers at p value The existence of any work-life quality factors lead to job satisfaction, organizational commitment, and subsequently improve the performance of employees and organization.

Aim and The purpose of this study was to determine the status of ethical intelligence and its components in the teachers in Bilehsavar, Ardabil in 2014-2015.
The research method was descriptive and the study population consisted of 386 male and female teachers and using stratified random sampling, was selected a sample size of 190 people. The Lennick and Keil ethics standard questionnaire was used to collect information. Data were analyzed using SPSS software.
Findings: The results showed that teacher's moral intelligence is more than theoretical average (3) and independent T-test showed that there is no significant difference between moral intelligence and its components in men and women.
In general, the results of this research show that, if teachers are more committed to ethical principles, behaviors such as honesty, responsibility, compassion and transience will be promoted among them, and the sense of worth will be promoted in them.

Aim and Marketing is one of the most important and most complex tasks of sports organizations. Customer satisfaction is considered as initial point to develop a long-term relationship between the organizations and their customers. Marketers are looking to find which of the satisfaction components can keep the customers for long term and increase financial profitability. Therefore, this study determined the relationship between components of satisfaction and future intention of costumers in aerobic clubs.
This research is practical and is of the correlation method which was carried out as a field study. The data gathered by two questionnaires customer satisfaction and future intention of customer questionnaire of Lim. 300 questionnaires that were gathered by the multi-stage sampling among costumers of aerobic clubs from Mashhad province were analyzed.
Findings: Results indicated that all components of customer satisfaction were significant predictors for future intention of customers. In between, customer satisfaction with facilities (0/305) and Promotion (0/060) have the most and lowest impact on future intention of customers, respectively.
According to the findings is necessary to consider the quality of services provided by the club, On the other hand, the equipment used should be of interest to customers, so that customers are able to participate in the club future intention.

Aim and The success in a war is an important factor in a society that faces to it. Making the correct defensive tactics, desire for victory, active force and equipment’s are the important factors to win a war. According to the strong cultural and religious and moral training, Islamic Republic of Iran tries to have effective usage of these factors, so according to the holy defense experiences employs faithful, committed and highly motivated human power in the army forces specially Iran Army Ground Force (NEZAJA). In this regard NEZAJA in addition to updating equipment have a strong emphasis on employing committed to religious and moral merits. So this investigation was carried out with the aim of the effect of religious and moral merits on the war conceptions of 8 years holy defense and future.
Data was collected using face to face questionnaire method from 108 NEZAJA commanders.
Findings: Today, in addition to educational methods, new education in the new educational styles with the help of the elite and youth in this organization can be more effective in attracting and teaching religious teachings with younger generations.
The results showed that the main hypothesis as the effect of religious and moral merits on the war principles of 8 years holy defense and future was accepted.

Aim and The promoting and empowering the individual and the organization carried out by empowerment. It is one of the important ways in the management. Using business excellence model, Organizations can determine strengths, areas for improvement and their growth toward excellence. This study aimed to assess the quality of enablers performance in the Islamic Azad University Susangerd based on EFQM model 2010 Edition and determine the strengths and areas for improvement.
This research was descriptive study and functional. Research data has been collected at the workshop that all deputies and managers (12 people) in the process of training, data collection and scoring workshop involved and using Radar Logic, scoring 5 criteria and 24 sub-criteria was conducted.
Findings: Using descriptive statistics leadership criteria, policy’s and strategy criteria, employees’ criteria, resources and partners’ criteria and processes based on their scores 25.5; 20.8; 58.8; 37.5; 76.2 out of 100, respectively. 218.8score Enablers out of 500 points indicated that Islamic Azad University Susangerd is significantly different to the ideal situation.
Considering that the Islamic Azad University of Sozengvarde has developed a strategic plan, it is necessary to review the strategic plan and formulate an approach for designing and implementing university strategies.

Aim and The purpose of this study was to investigate the relationship between organizational support and ethical leadership with organizational citizenship behaviors among employees of Shahrekord Education Department.
The research method was descriptive-correlational and its population was consisted of all 480 staff of the education department. Using the Krejcie and Morgan formulas, 213 people were randomly selected based on the registered names in the Human Resource Unit of the organization. The research tools were 3 questionnaires consisted of the organizational support questionnaire of Eisenberger et al with 16 Questions, The Rawlod ethical leadership questionnaire with 11 questions, and Lee and Allen citizenship behavior inventory questionnaire. Data analyze were conducted using mean, standard deviation, frequency and frequency on descriptive level, and, Pearson correlation coefficient, coefficient of determination and stepwise regression test on inferential level.
Findings: The results showed a positive and significant relationship between organizational support and ethical leadership with organizational citizenship behavior (p value Employees react to behaviors of organization and their colleagues. When they are respected by their human values, they are also willing to sacrifice to the organization and their colleagues and take on citizenship behaviors.

Aim and European Foundation for Quality anagement, proposes EFQM model to determine the growth and development of eorganization and draw the path to excellence of organization. Performance evaluation based on EFQM model, provides managers with the opportunity to step on the path to excellence, identifing position of thier organization and based on this, improve the conditions.
This cross-sectional study was done in 1393. The population of study consisted experts and managers on deputy of development and resource management affairs at Hamedan University of medical sceinces. Sample size is 89 staff. Data collection tool is a standard questionnaire to assess the validity of organizational performance excellence model with the help of professors and experts were approved and reliability was determined. Cronbach's alpha coefficient is 95%. For analyzing the data used the normal test, Kolmogorov-Smirnov and descriptive statistical tests.
Findings: The rating of evaluation performance in both erea (Enablers and Results) is 600.25 from 1000. At fisrt phase (Enablers) is 307.47 score form 500 and in second phase 293.18 from 500. In enalblers processes criteria has the best score (90.43 form 140) and people has the lowest score (51.04 from 90). In result phase Society and other stakeholder's results are the best one (90.5 from 150) and people resuls are the lowest one (49.28 from 90).
The results show that the deputy from perspective of excellence model ie relatively good. Dispersion of criteias in enablers (difference between the lowest and most percentages are about 8%) and results (difference between the lowest and most values about 6%) Indicates relatively same level of criteria in the deputy. Meanwhile in enabler’s people criteria and in results people results had the lowest score that show require attention and planning these by managers.