فصلنامه مطالعات مدیریت صنعتی
پیاپی 8 (بهار 1384)

In this paper first a brief literature survey on applications of operations research in health care systems is presented. Then two problems the optimal allocation of ambulances and the scheduling of nursing personnel are discussed in details. Finally these two models will be applied on two real cases in iranian health care system.

Environmental analysis study as an important factor in strategic planning includes monitoring assessment and dissemination of information related to internal and external environment of organization. The analysis of this industry is very essential according to increasing development of software technology in iran. In order to achieve this goal after studying various models the PEST model have been used to analyses the effecting factors on software industry in iran. In this article on the basis of this model appropriate political social economical and technological factors was identified and studied. The results of which have been presented. Show existing opportunities and threats of this industry that could be used as a basis for the future planning.

Building a research questionnaire and using assessment tools play a crucial role in social, management and behavioral sciences. Scales and questionnaires are deemed wrongly as the same tools, but in spite of the similarities that are basically and technichally different. Although, making a research scale or questionnaire may seem quite an easy job for son researchers, gathered results by these tools are normally miles away fro the reality. By this token, it necessitates some technical skills and scientif background. This article is to study the likert Scale, introduced by R. Likert in 193 as the most commonly used assessment tools and the most recent published researche's findings are explored to build and statically analy: the produced results developed by likert Scale.

Customer relationship management and business to business model are two major factors in success of modern trade. It is that for development of electronic business in Iran entering to purpose. CRM is a point of view that emphasizes on the cooperation order to create value. This view point which is the result of recent improvement of information technology wants to improve the relationship between the stakeholders to satisfy the requirements of the customer collecting data. Therefore it is important to satisfy the available customer and have a long range relationship with them. Electronic business helps management to keep to relationship customers in the new century which new methods are available distribution in the extended geography and support the distribution marketing. Although these two have different sections but they have sections. Integration of these two elements have very benefits on sale service to the customers and informational support of business process.

In this article concepts and different kinds of e banking services are introduced. Then by a comparative study and survey the crucial factors and the relative criteria regarding e banking development in Iran are recognized. These factors are sorted in order of their importance and according to the results of questionnaires distributed among a sample of specialists in the field of ICT and e banking in Iran.