Iranian Journal of Management Studies
Volume:4 Issue: 2, Summer 2011

The main purpose of this paper is to present a fuzzy multi-criteria decision making (FMADM) model for appropriate location selection of a health center. Therefore، we identify sixteen criteria and sub-criteria for selecting a health center location. These criteria and sub-criteria have been obtained from literature reviews and practical interviews. This paper proposes a method which combines the methods of the interpretive structural modeling (ISM) and the fuzzy analytic network process (FANP) procedures to deal with the problem of the sub-systems interdependence and feedback. Also the methods of fuzzy set theory، fuzzy analytic hierarchy process and fuzzy analytical network process are used to combine decision-makers’ assessments about criteria weightings. Finally، an empirical study for the location selection of a health center in Ramsar is conducted to demonstrate the computational process and effectiveness of FMADM proposed by this paper.

Electronic banking has been around for some time in the form of automatic teller machines and telephone transactions but with the advent of internet، more publicity has been witnessed. This issue of internet has equally given a new look to their transactions and mode of product delivery in banking services for the benefits of both the customers and the banks. The objective of this paper is to find out the correlation between the anticipated benefits and challenges and encountered benefits and challenges. This paper therefore empirically، adopted the use of survey research to explore in quantitative terms the various benefits and challenges of e-business in the Nigerian banking and finance industry. It was found out that there is a statistically significant difference between the anticipated and encountered benefits and major challenge is the security breach that customers faced. It therefore recommends that some workshops should be organized for…

Employee empowerment and organizational citizenship behavior have very important roles in the process of accomplishment and continuous development of organizational performance. Therefore، the purpose of this article is to determine the relationship between these two variables in employees of Qom province pedagogical organization. Ninety nine statistical samples were selected from the population through classified sampling. The researcher-made questionnaire was used to measure the empowerment and its components and the Moorman and Black’s standardized questionnaire was employed to measure organizational citizenship behavior and its components. The components of empowerment are expertise، courage in action، work ethics، communicative skills، thinking، and experience gaining. The results of t-test showed that the situation of empowerment and organizational citizenship behavior were relatively desirable. But the results of Spearman’s correlation coefficient and partial correlation coefficient showed that there was no relationship between empowerment and organizational citizenship behavior of employees (p<0. 05).

Since the time of Western modernity، knowledge is compartmentalized into differentiated fields. This has however not mitigated the influence of natural science model of theorizing on social sciences. As a result، the discipline of organization theory has grown without the influence of abstract، ephemeral and metaphysical fields such as religion، history، mystic philosophy، arts and literature. With the rise of organizational cultural studies and the emergence of symbolic-interpretive view of organizing during the last three or four decades، the trend is however gradually shifting. Corporate aesthetics is a field within organization theory which places value on the aesthetical aspects of managing and organizing. Taking the lead from corporate aesthetics، this paper highlights the link between Organization theory and literature (poetry، both English and Urdu). The linguistic and conceptual instrument of metaphors is isolated as the underpinning tool of this link.

Nowadays، with increasing service industries، service marketing and service quality have become an important challenge to organizations. The attempts of organizations in this situation are witnesses to this matter. In the past years، the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. One of the important features of service is the direct interaction with customers and having customer-oriented behaviors. Furthermore، with introducing the internal marketing and the important roles of it، an internal customer of organizations، on achievement of organizational plans، was noted to internal marketing more and more than before. So، the study researchers are going to argue about internal marketing and the effect of it on organizational citizenship behaviors and service quality and the important role of it on development and improvement of service quality by using organizational citizenship behaviors.

Due to the effective role of Markov models in customer relationship management (CRM)، there is a lack of comprehensive literature review which contains all related literatures. In this paper the focus is on academic databases to find all the articles that had been published in 2011 and earlier. One hundred articles were identified and reviewed to find direct relevance for applying Markov models in CRM. Forty four articles were selected and categorized on two major subclasses: articles which had used Markov chain models (MCM) in CRM and those which had applied hidden Markov models (HMM) in CRM. Findings of this paper indicate that applying HMM in CRM is approximately rare، since it contains 27. 2% of the total number of published articles. To complete investigation a two-step framework has been suggested for using HMM in busy customer portfolio management.

The present research aims to develop a model and assess changeability grounds in public organizations. The statistical population includes public organizations in the cities of Lamerd and Mohr. The research includes three fundamental stages، each of which tries to answer a key question. To devise a proper model، we initially study the theoretical literature of change management and the resistance against change to determine the dimensions of changeability grounds (the first stage). Then، changeability grounds are analyzed using findings obtained from depth interviews (from a localized attitude) with thirty four middle-ranking managers، and the proposed model is presented (the second stage). In analyzing public organizations based on this model (the third stage) we used questionnaires to gather information from the statistical sample of two hundred ten subjects.