فصلنامه مدیریت توسعه و تحول
پیاپی 16 (بهار 1393)

In today’s modern organizations, group decision making is inevitable, and it is in wide use for facilitating participation of managers and personnel. Meanwhile we can’t easily ignore the role of conflict between decision makers. This conflict overshadows key elements of decision. In fuzzy group multi criteria decision making, it is possible to see conflict in each criteria. So it will be a new Approach in multi criteria decision makings. Conflicts Classifying and facing each level in every criterion makes the base of method which is proposed in this research. Typically, this Approach in the environment would be no crisp, and will need to use reasoning which controls fuzzy environment. This classifying is able to help decision makers in their committee to screen criteria and alternatives on one hand and Third-party intervention on the other hand. At the end of the paper a numeric example from selecting technology for the proposal approach is being mentioned

Today, Overdue are considered as one of the main challenges faced by banks as well as financial and credit Institutes. The loans received by the customers are not paid on due time, resulting in the deposit of sums of money in the account. This poses big challenges for the banks in Iran. Thus, the studies need to be conducted on what cause these debts and overdue to build up in the banking system and to offer the solutions accordingly. This study aims to identify the obstacles leading to the accumulation of overdue. The study uses a descriptive method of research and 30 experts from Bank Tejarat in Qazvin Province constitute the statistical population. The data were collected using questionnaire and they were analyzed using GMADM which includes DEMATEL and VIKOR. Three questionnaires were devised and 14 obstacles were identified, with the lack of credited guarantor for banks loan as having the highest weight (0.085) in bringing about these overdue. As for loans prioritization, short term loans were identified as the first priority followed by medium term loans and long term loans.

Nowadays, information technology and its evolution have turned into one of the most important strategic elements of organization. Senior managers of organization have effective role in the organization's function thanks to their decisions. Organizations need different instruments for getting access to updated information. One of these instruments is executive information systems the use of which depends on different factors. This study aims to examine indices related to the application of information system in terms of the effective factors which are important in the use of EIS in the following 3 groups: Technological, Organizational and Environmental. These in docs will be ranked. The statistical population of this research included senior, middle and operational managers and information technology department's experts in AlborzDarou Pharmaceutical Company. A questionnaire tool developed by researcher was used for data gathering. Research finding based on Structural Equation Modeling (SEM) indicted that the following factors have sequentially effective role in utilization of this system: 1) Technological factors: User Technical-Support, IS Competency, IS Structure, IS Facilities; 2) Organizational factors: Top Management Support, Functional Integration, Firm Size, Information Intensity; 3) Environmental Factors: Environmental uncertainty, External Pressure. These factors account for approximately 56% of effective factors in use of EIS. Therefore it must be said that there are other key factors which are not included in this research.

Due to the complex nature of external and internal environment of corporations, their performance is significantly affected by their internal changes. The problem of corporate inefficiency is a global concern and the Iranian Water and Power Resources Development Company (IWPRDC) is no exception. A number of problems such as project delay, highproject cost, and low profitability are some cases of deficiency and have forced managers to pay meticulous and scrupulous attention to causes of such deficiencies and find effective alternatives to improve performance. One of the prominent factors is inappropriate structure. Before designing new suitable structure, the managers must identify the main factors that cause inefficiency and determine which of them affects structure. So, corporate diagnose and analysis is an important stage in restructuring project. This paper presents a research to cast light on diagnosing IWPRDC in Iran, tries to represent the collected data through a semantic network, and finally, shows a quantitative network analysis of corporate inefficiency causes.

Strategic human resource management is a relatively new field of research that seeks to examine human resource practices from a macro perspective, examining the effects of HR practices on variables of organizational levels performance instead of individual level outcomes. This article focused on the antecedents of outcomes of capability of organizational knowledge creation. Specifically, this study focuses on how strategic human resource management in Iranian public organizations can be drawn on to build and support organizational knowledge capability and how this capability is related to organizational innovation. Finally based on the results of this research, we developed the suitable model for Iranian public organization. The results showed that four configurations of SHRM were significantly related to three workforce characteristics (human capital, employee motivation and employee turnover). Also the workforce characteristics were significantly related to capability of organizational knowledge creation. Finally results showed that organizational knowledge creation capability is significantly related to organizational innovation.

Today, the role and place of employees as human capital and potential factors in creating sustainable competitive advantage for organizations is increasingly understood by manager. Hence, some research has been done to identify the factors that influence attitudes and behaviors of employees and, as a result, individual and organizational performance. In this regard, the aim of the present study was to identify the causative relations between organizational variables related to the employees including perceived organizational justice, organizational silence climate, job involvement, and burnout and turnover intention. The instrument for data collection and measurement of variables were questionnaires and stratified random sampling of the employee society of a public organization within Khorasan Razavi. The results of correlation analysis indicate a meaningful correlation between all variables studied. In addition, the results of path analysis show that organizational justice tends not only to predict employee turnover intention directly, but also through intermediate variables including organizational silence climate, job involvement and burnout.

Consumers’ complaints are a crucial issue for the survival of any companies. This is why it has attracted much attention in services section. Knowing about the reasons and consequences of this issue helps companies to create a marketing philosophy that not only is aligned with consumers’ satisfaction, but also tries to manage and deal with dissatisfaction. This study aims at studying the students’ complaints from university’s services in both online and offline contexts. Therefore the effects of the following factors have been studied and compared: positive attitude toward complaints, the possibility of any deficiency in providing services in future, the amount of dissatisfaction from services. The importance of the context, the probability of success through complaints, personal norms and the value of complaint in complaints’ intention in both online and offline contexts. The data of the research were collected by distributing questionnaires among the students of accounting and management in Qazvin Islamic Azad University. The results showed that the effect of the above-mentioned variables on complains intention is significant except for the value of complaint in offline context. Note that for the value of complaint, there was no significant difference in both contexts. In other word, students are more willing to complain in face to face or through phone calls. In the end, some working recommendations have been offered that would help educational and service companies to satisfy their consumers through appropriate complaint management.

Paying attention to the issue of manpower is considered as one of the most critical challenges of organizations in today’s competitive age, as one of the most important indicators of Progress and Excellence are committed and loyal workforce. This research was done with the purpose of Surveying the relationship between Kazeroon education employee's positive psychological capacities including hope, optimism and resilience; and their organizational commitment (affective, normative and continuance). The population of the present research consists of 855 Kazeroon education employees including staff, managers, assistants and teachers who work in high schools and guidance schools of whom 265 employees were selected as sample using Classification method and Morgan’s table. Research method is descriptive and the data collection tool is questionnaire. The collected data were analyzed by means of a software application. Descriptive statistics including frequency tables, graphs, mean, and standard deviation and inferential statistics such as Pearson’s correlation coefficient and multiple regression analysis were used for hypothesis testing. Findings generally support significant relationship between positive psychological capacities and organizational commitment.