فصلنامه مدیریت توسعه و تحول
پیاپی 4 (بهار 1389)

Daily increasing complexity and specialization of financial management’s tasks in companies as well as great significant of capital expenditure in the companies’ success or lack of success have led to the emergence of methods and techniques of capital budgeting. Complicated capital budgeting is accompanied with several devices and various methods (such as Monte Carlo Simulation, certainty equivalents, Game Theory Decision Principles, and Real Choice Reasoning). Recent literature shows that complicated capital budgeting methods cannot supplant traditional capital budgeting methods and they, indeed, are a kind of the latter one. Capital budgeting methods and their various devices (complicated and traditional) may supplement each other or provide further information with regard to how investment theorems are solved. The current study is aimed at examining application of complicated capital budgeting techniques in the petrochemical industry. It is notable that novel financial techniques and even traditional ones are mostly applied in the petrochemical industry and that the largest and most complicated projects are presently executed in this field. Eventually, study findings imply an increase in peculiar uncertainty is not accompanied with application of complicated capital budgeting methods (including certainty equivalents, Game Theory Decision Principles, and Real Choice Reasoning Technique), while in the case of Monte Carlo Technique, an increase in peculiar uncertainty results from complicated capital budgeting methods (i.e. Monte Carlo Technique) being used. It can also be discussed that financial uncertainty (profit uncertainty, inflation uncertainty, and inflation rate uncertainty) is regarded as a factor affecting the application of complicated capital budgeting methods; amongst these three factors, inflation rate uncertainty acts the main role of influencing complicated capital budgeting methods.

Websites are currently considered as optimal instruments for linking organizations, users, and citizens. Parallel with the increasing access to Internet, the number of website users has expended and their quality has been an issue of concern to many researchers. Websites are originally designed to meet the expectations of their users through providing the right information. The literature indicates that due to the wide range of websites, it is rather difficult to provide a generally-agreed definition for quality of websites. In this paper, after presenting a sketchy account of the website users’ conceptualization of the quality of websites, we will discuss the underlying factors of success of websites. The paper closes with an explanation of the standards for designing websites.

The trend of competition challenge makes it increasingly difficult to live within the business environment. The companies have been considering strategic management process to overcome the threat. Accordingly, Melli Sakhteman Company has started the process of strategic management implementation since 2003. This research compares Melli Sakhteman's strategic management model with four cited models in the literature based on designed framework. The way of fulfillment process of company's model and difference of it with other models is another result of this research. Also, financial ratios reports indicate the successful implementation of strategic management process in the Melli Sakhteman. The reviews of academic resources reveal that a few researches have not been done on strategic management model in civil industry. Thus, the outcomes of this research can promote the literature of civil engineering management.

In this paper we evaluate the optimum composition of improver alternatives for loading and unloading operations in container terminal of shahid rajaee harbor in iran. We will use simulation and multiple criteria decision making for this purpose. To simulating system and improver alternatives we use ARENA software and to analyze alternatives we use AHP and TOPSIS technique. In this research, 4 main alternatives and 4 decision making criteria are considered for ranking. 4 main alternatives are berth, gantry crane, transtainer, reach staker, and 4 decision making criteria are cost, life time, lead time, amount of annual loading and unloading. Considering the constraints of system for increasing facilities and also considering decision making criteria, the best alternative to improve system were specified. This alternative is created by composition of 5 berth, 15 gantry crane, 38 transtainer, and 44 reach staker.

Energy and fuel crisis and magnified demands for fuel consumption caused varies challenges in the word. With19889 million liter annual consumption of gasoline, according to international reports, Iran is the tenth country in the word. In recent years, tremendous increases in fuel prices brought optimization and management of fuel consumption into the limelight. In this paper we are trying to maximize the capacity of filling stations and to elevate customer’s satisfaction through modeling these stations. Queue theory and simulation are instruments that we used in this research.

Implicit cost of capital is one of the main themes in financial literature on decision making and selection of optimal strategics related with investment of founds and capital structure in order to increase the whole value of economic entity. In this respect financing in general and implicit cost of capital in particular are focused. The aim of this research is to study and identify the relationship between creation of changes in capital of companies and also the factors affecting implicit cost of capital. Statistical community of this research consists of companies listed in Tehran stock exchange and the sample of this study includes 108 active companies during 1383-1387. Data required in this study were collected from state office of securities exchange information and statistics. In this research the type of relationship between hypotheses was of correlational one. And regression are used in order to test the hypotheses. Soft wares Excel and SPSS are used for doing calculation and estimation of regression models.

This research presents an integrated model of implementation of customer relationship management (CRM) concept in Bank Mellat. Statistical society of this research is personnel of Bank Mellat public relations department in Tehran and its customers. There is not any sampling, because our target is to examine the impact of CRM in central building of Bank Mellat. Therefore the research is carried out in the form of case study. In this presentation analysis is performed with deductive statistics and SPSS software. For data analysis used from frequency distribution, central indexes, Pierson correlation analysis, T test and Friedmann test for variable ranking. With respect to data analysis the research results are indicated that changes of organization culture, changes of technology and changes of organization structure have positive and significant effects on CRM.

It seems that banks as financial institutions have similar tasks and services, but they are different in terms of organizational environment and existing human relations between the staff and participation tasks in decision making and efficiency. The experienced top managers are aware of the fact that if the existing conditions in banks are not optimal, their overall performance and efficiencies will be eventually unacceptable. In other words, banks with identical and similar facilities will have different levels of success. Therefore, the difference between banks is not merely restricted to the number of clients, facilities and other quantitative characteristics. Each bank has its unique characteristics differentiating it from others. Such an internal characteristic called organizational environment comes from the interactions between the working groups including the boss and the staff, and even it affects not only the behavior of employees, but also that of clients. On the other hand, the efficiency of banks is of great importance, then the study of the effective factors on the efficiency of banks finds a special position. The present study attempts to investigate the relationship between the organizational environment and the efficiency of the banks in Karaj province.