نشریه مدیریت مهندسی و رایانش نرم
سال دوم شماره 1 (پیاپی 2، بهار و تابستان 1395)

Regarding Proliferation of Robot brands and models and contributing criteria in evaluation of them, using a powerful model to Robots evaluation and ranking is very important. This research try to find key contributing factor in Robots evaluation and present an efficient model to Robot selection. To achieve mentioned goal, in the first step main robot performance criteria identified by experts. In addition 5 popular Robot in Irankhodro automotive industry were identified. Next criteria weights were calculated by Grey Entropy method. Sellers training, quality of services, are the main important criteria’s and v.s precision and degree of freedom are least important criteria. In addition by synthesizing three Grey MOORA approaches, KOKA, ABB, Motoman, Fanuc and Hyundai are the result ranking.

On one hand the presence of Iran as an observer in the WTO, and on the other hand the development of private banks, encounter the Iranian banks with a much more competitive environment. Survive in such situations requires its own mechanism, tools and strategies. Among these tools, we can mention to a marketing plan to achieve a sustainable ompetitive advantage. In this research, three-ramification model including structural, environmental, and behavioral aspects is used for investigating the pathology of marketing program of Export Development Bank of Iran. In this regard, a questionnaire based on three-ramification model is provided that its validity and stability are evaluated using experts and Cronbach's alpha, respectively. The results show that none of the structural, environmental, and behavioral aspects are not in a suitable situation.

This research was conducted in the Educational Department of East Azerbaijan province in Iran and aimed at examining the effect of knowledge management on power struggles. This applied study adopted a descriptive-survey design. The statistical population of this study contains all of the 1750 educational departments’ managers, supervisors and employees in East Azerbaijan province and multiple educational Districts in Tabriz. The stratified statistical sample of this study was selected by the category sampling method. Using the Cochran’s formula 380 individuals were randomly selected as the final sample of the study. The required data was collected by a questionnaire and the Amos software was employed to analyze data. Pearson correlation coefficient was utilized to test the hypothesis and path analysis was utilized for the model testing and assessing direct and indirect effect of the variables. The results of this study indicate that all of the components re-use of knowledge by others for similar needs, removal of the knowledge because of lack of credit change the shape of knowledge creation. It was also found that new knowledge and sharing tacit knowledge both affect power conflicts. The study also revealed that out of the aspects of power, the Removable power resource has the highest factor loadings (factor analysis) and Reduction of political appointees has the lowest correlation coefficient. Knowledge aspects was found to have a direct effect of 0/44 and an indirect effect of 0/57 on a power conflict through influential groups.

The concept of electronic customer relationship management (e-CRM) is among the most important subjects under discussion in academia and commercial environments. The decision on e-CRM adoption must be made based on different factors. These influential factors have different importance rates. In this paper, we studied the effects of factors for e-CRM adoption in e-commerce. To this end, we identified and examined the various factors that can be effective for implementing e-CRM in companies operating in the field of electronic commerce and proposed a conceptual model for the adoption of e-CRM by extracting some categories of effective components. Using three major components and a number of independent variables, this model evaluated their impact on the dependent variable's "adoption" as the target component. The conceptual model was presented for adoption using structural equation modeling (SEM). Furthermore, these factors were prioritized by fuzzy analytic network process (FANP) method. The consistency of the results obtained from these two different analytical techniques ensured that our results were valid and reliable.

The aim of this research is to develop a combined framework to to determine strategy map for companies. In this paper the framework is applied to determine the map strategy of Nasb Niroo Company which is one of the sub-organizations under the Mapna holding group. Nowadays, mangers found out that human resources are the main capital of organizations. Nasb Niroo Company aims to use this capital and select best strategies for its objectives. This research focused on assessing the internal and external factors and selecting the best strategies for this company. After selecting the best strategies, the strategy map of company based on the balanced scorecard is developed. This strategy map can help mangers to understand the company’s strategies and its implementation. Finally, the relationships in the strategy map have been evaluated by DEMATEL method. The effective and affected factors are high quality of work and the growth of company’s profit, respectively.

Hub location problem is one of the most popular issues in communications and, truck transportation, air transportation, and in particular, in marine transport in recent years. The main focus of this article is on selecting and ranking the ports that suitable to be concidered as a hub for container ports. A shipping carrier not only calculates transport distances and operation costs, but also evaluates some qualitative conditions for existing hub locations and then selects an optimal container transshipment hub location in the region. Many qualitative and quantitative criteria involved in the selection of the most appropriate port as a hub. In this paper, two Multiple Criteria Decision Making (MCDM) models are applied to evaluate and select hub port in the shipping industry. Finally, performance of each presented MCDM technique have been studied in ports of south of Iran including: Abbas port, Imam, Bushehr, Khorramshahr, Chabahar and Assaluyeh and results of techniques are evaluated.