Relationship among knowledge management enablers and responsiveness in ceramic tile industry: Exploratory Mixed Research

In this research, exploratory mixed research are used and implemented at two stages. At first stage, two questionnaires are designed. Based on Cambridge University’s Model, responsiveness of Almas-e-Kavir and Ehsan Industrial Group are surveyed and analyzed that are done by comparative-theoretical case study. A questionnaire is designed according to the comparative-theoretical case study that determines responsiveness’s degree of ceramic tile industry’s companies. At the same time, literature reviews of knowledge management enablers are done and a questionnaire is designed. At the second stage, two questionnaires are distributed and after gathering them, data are analyzed. In this stage, questionnaire of knowledge management enablers are validated by confirmatory factor analysis. Then, affect of nowledge management enablers on responsiveness are analyzed by discriminate analysis. Responsiveness at manufacturing systems is ability to achieving operational objective with internal and external disturbances. Results are shown that infrastructures of knowledge management have more effect on responsiveness than people, strategy, and processes.