Identification of Health Smart Card effectsin Promoting quality health care (Case Study: Social Insurance Organization of Mazandaran Province)

Today، the increasing production of information in the health has caused the use of modern technologies for the utilization of information in this area. In order to link the health with information technology، today in most world industrialized countries especially European countries، smart cards have a special place in the health system. Health smart card is Issued in order to facilitate access to people information and is replaced the Insurance Prospectus. The purpose of this study was identification of the Health Smart Card effects Identify in Promoting quality of health care from Experts views. The method of this study was the descriptive- survey and the purpose was the application that was conducted in 1390. The study population consisted of Manager، Assistants، Senior، Heads of Branches and Premium Sectors Deputies Department of Mazandaran Province Social Insurance and a number of doctors that had at least 10 years of experience that among these، 30 of the experts were selected as sample. Research tools for data collection included Refer to the documentation، Observation and Especially Interviews and questionnaires and Data collection were with methods of library and field studies. Designed questionnaire validity was confirmed by the experts and Reliability was confirmed according to the questionnaire compatibility rate (0/07) that is less than 0/1. Finally data which collected through paired comparisons questionnaire، were analyzed using descriptive statistics and with the software of Expert Choice 11. General attitude of research society that 60 percent of them were men and 40 percent of them were women was positive about the effect of health smart card in promoting quality of health care. Results represents superior of service quality criteria with the final weight 0/277 in current situation. Then customer satisfaction index، Education index، Health knowledge index and Organization performance index with The Importance coefficients of 0/273، 0/257، 0/115، 0/077 was in the second to fifth priority. Based on the results to promoting the quality of health care with health smart card، attention to the service quality and customer satisfaction will be critical. Also it should take steps to establish the necessary infrastructure، setting appropriate standards، check of patients satisfaction from quality of health care and ongoing research in the field of health and e-health systems by researchers.