Application of Donabedian quality-of-care framework to assess the outcomes of preconception care in urban health centers, Mashhad, Iran in 2012

Improving patient health status is the primary goal of healthcare system. and planning to improve the health care services without taking into account the views of care receivers is not possible. In this regard, Donabedian Model as an appropriate framework in assessing the quality of health care, has particular attention to the issue of «outcomes», which are sometimes seen as the most important indicators of quality. This study therefore aimed to assess the outcomes of preconception care including changes to health knowledge as well as patient satisfaction in urban health centers, Mashhad, Iran in 2012. In this descriptive study, 350 women of reproductive age who received preconception care in urban health centers of Mashhad, Iran, were selected using a two stage sampling design. Demographic and obstetric data were collected through a self-structured questionnaire. Outcomes of preconception care including health knowledge as well as patient satisfaction were measured using a questionnaire adopted from Donabedian Model. Data were analyzed with SPSS Software version 16 and statistical tests such as ANOVA, Chi-square and Pearson correlation coefficient. The mean age of women was 22. 5 ± 26. 93 and the mean score of their marriage years was 6. 32±4. 77. 67. 4% of subjects experienced between one and six pregnancies. The mean score of health knowledge of preconception care was 53. 4 ± 8. 14 and the highest score of its subdomains was related to the personal hygiene. The mean score of patients'' satisfaction of preconception care was 84. 11 ± 56. 75 and its highest score was in relation to counseling and provided care. According to the results, planning to provide better education services for clients, raising public awareness regarding preconception care and more emphasis on preconception care importance in continuous education of health care providers are recommended.