Organizational Citizenship Behavior in SAPCO: Dimensions, Antecedents and Consequence

The purpose of this paper is to examine the dimensions، antecedents، and consequences of organizational citizenship behavior (OCB) in Supplying Automotive Carts Company (SAPCO). By conceptualizing and operationalizing OCB as extra-role and voluntarily discretionary performance directed to individual (OCBI) and organization (OCBO)، empirical results showed that Leader-member Exchange (LMX)، Perceived Organizational Support (POS)، Psychological Contract Violation (PCV)، and Job Involvement (JI) can somehow be viewed as an antecedents of OCB. Only PCV and JI didn’t support OCBI. Also، OCBO had significantly positive impact On Intention to Leave (OtL)، but OCBI not. General implication of results is that social exchange theory، especially reciprocity norm can be a good framework for explaining OCB antecedents. However، this is modified regarding some part of PCV. Also، doing or not doing OCBI cannot be a good symbol for turnover intention.