Identifying Factors Influencing User's Satisfaction with the Central Library Document Center Services in the University of Mazandaran

This study aimed to investigate the factors influencing the users'' satisfaction with the document center services of the central library and document center in the University of Mazandaran. The research was a survey research and a researcher-made questionnaire was used that included 23 closed-ended and one open-ended questions. The research population was all the students who came to the document center services of the central library and document center of the University of Mazandaran during 2011-2012 academic year. Two hundred and sixty students were selected during two months، using available sampling. The data were analyzed through descriptive statistics، using Chi-square and one-sample t tests. The results showed that the users were satisfied with the electronic services، databases، and the staff skills، but dissatisfied with the equipments and timetables. The most used services by the users were SID (Scientific Data Center) and Science Direct databases.