Performance evaluation of Bardaskan city health network: Using the model of the European Foundation for Quality Management (EFQM)

Using the organizational excellence models as a framework for evaluating the performance has been used by many leading organizations in the world. The aim of this study was to evaluate the performance of Bardaskan city health network by using the model of the European Foundation for Quality Management (EFQM). In this descriptive study، 25 managers، officials and experts in Bardaskan Health Network، Iran، participated in year 2013. Data collection instrument، (Performa Approach) was based on the EFQM Model. Validity of the instrument was measured by content validity and reliability by test re- test. Score for each of the nine criteria according to RADAR logic was calculated. Collected data were analyzed by SPSS/16. The total score of Bardaskan Health network was 211. 8 out of 1000. Enablers got 138. 5 and results 73. 3 points. Percentage scores for each of the nine criteria of the model was as follows: leadership 26%، strategy 34. 3%، employer 31. 1%، resource and partnership 30%، processes 21. 4%، customer results 6%، employer results 20. 7%، society results 16. 6% and key performance results 21. 7%. Strategy criteria have the most and customer criteria have the lowest score. Bardaskan health network performance was evaluated as moderate low. More Focus to improve initiatives on the weakness area which has more effectiveness on the performance of the network is suggested.