An Investigation of the Administrative System of IRI Haj and Pilgrimage

This research is intended to identify the problems in the administrative system of Haj and pilgrimage through an applied approach. Data is collected by interviews and content analysis is employed for data analysis. Research population includes high ranking authorities, experts, and experienced people in the field from whom 30 people, according to theoretical saturation, were interviewed. The researcher proposed 43 problems which included “inappropriate notification about the rights of the pilgrims and the organization” (2.99 percent), “weak strategic supervision” (2.8 percent) as the most emphatic problems in content problems. Important structural problems included “lack of appropriate standardization of services and activities of the system” (3.27 percent), “instability of the dominating administrative policies” (3.18). Furthermore, “Lack of appropriate diplomacy for Haj” (1.96 percent), “conflict between the policies of Saudi Arabia with those of IRI” (1.78 percent), were identifies as the most frequent environmental problems.