The Role of Organizational Social Capital in Effective Implementation of EFQM Organizational Excellence in Qom Province Electricity Distribution Company

EFQM is the best experienced methods that link different Resources of organization and make systematic relationship between them and improved organization processes to fulfill results and quality. But one of the most important issues related to internal and external human resources, is social capital. The aim of this study was to evaluate the effect of social capital in the effectiveness of the system organizational excellence implementation. The population of the research is the Electricity Distribution Company employees of The Qom province. This paper has applied purpose and uses descriptive method. Research tool is Social capital standard questionnaire and questionnaire of efficiency of the organizational excellence system implementation that is made by researcher. The validity of both questionnaires was confirmed by professors and experts. The results show that social capital and its components have a positive correlation with all aspects of excellence effectiveness and cognitive aspect of organizational social capital can predict the effectiveness of excellence.