Study of user's utilization and satisfaction from internet services of National Library of Islamic republic of Iran.

this study analyzes the user's usage style and satisfaction with the internet site service at the national library of Islamic republic of Iran based on Libqual.
this study is a survey research of descriptive type and the tool to collect data is questionnaire. Libqual questionnaire (final edition) includes 3 components of service effect, information control and library as the place so that in each one of the Libqual questions, the users have evaluated the library service at 3 levels (the minimum expectation, the maximum expectation and the reception level).The study statistical sample size is 300 individuals of the Iran national library internet site. Also SPSS software has been used to
there is no meaningful relationship between the educational degree and any of the criteria related to satisfaction with the library .In other words, there is no statistical difference between women & men in the satisfaction level with the library.
The findings represented that the present rules of the Library are so effective in the satisfaction of the users. Some restricting internet policies such as time, speed and downloading limitations are important for the users to use internet, so there is meaningful relations among these elements.