Supply Chain Agility Assessment Using Delphi-fuzzy Decision Making Approach (Field study: Industrial City of Ahvaz Companies)

Supply chain agility has taken into consideration of research topics in recent years and it is done on a variety of research activities. One of the reasons of the mentioned focus is due to the need of industries for rapid entry into the market and attracts customer’s satisfaction. Efficient evaluation of supply chain agility is an essential and challenging matters for companies and manufacturing firms and therefore aim of this study is to evaluate supply chain agility of industrial city of Ahvaz companies with fuzzy Delphi approach integrated with multiple criteria decision-making process. In this research¡ identification of agility indicators and designing the conceptual model using the Delphi technique are aimed as well as evaluating supply chain agility firms with an integrated DEMATEL¡ FANP and VIKOR approach. The results of this research can be considered significant in the priority of customer satisfaction¡ improving quality and introducing new products among different dimensions. It should be noted the results are consistent with existing documents and opinions of senior experts and this indicates the efficiency of the proposed approach in this research.