Prototyping and Evaluating a Hospital Dashboard based on End-User Satisfaction Model

One of the new tools in the field of information technology is business or organizational dashboards that are as a backup in the process of strategic management of organizations. The aim of this study was to design a prototype of a hospital dashboard based on the principles and guidelines of organizational dashboards and evaluating it based on End-user Computing Satisfaction (EUCS) model.
In this experimental study, the prototype of a dashboard was prepared. Then, using survey method, a questionnaire consisted of 16 questions related to the five independent variables of EUCS model (content, accuracy, format, ease of use and timeliness) was designed and evaluated. The validity of the questionnaire was determined (α > 0.7). The designed dashboard was given to the study samples (n= 36) selected based on Morgan table and through target-based sampling from the study population (n= 40). Data were gathered using the questionnaire and analyzed.
Comparison of mean of study variables, including satisfaction of the dashboard format, timeliness, ease of use, accuracy and content, with average status showed a significant difference between mean of all variables and their average values.
The variables of format and accuracy had respectively the highest and lowest satisfaction rates among users. Users’ satisfaction level of all dashboard factors was equal showing acceptable satisfaction rate of the designed dashboard based on the principles and guidelines of organizational dashboards.