Designing and Validating the Questionnaire of Employee Satisfaction of Internal Service Quality in Water Sport Facilities

The aim of this study was to design and validate the questionnaire of employees’ satisfaction from internal services quality in water sports facilities. The population was employees of swimming pools and water recreation centers in Tehran. Samples were selected using Non-targeted method. 284 questionnaires were completed. Data were analyzed using the structural equation modeling, exploratory factor analysis, and first and second-order confirmatory factor analysis. The results showed that the five main factors influencing employee's satisfaction with the quality of internal services centers were leadership, resources, rewards, communications and coworkers. The results also revealed that the leadership factor had the greatest impact on employees’ satisfaction. It is recommended to Sports center's managers to assess the quality of internal services periodically, in order to try to promote their productivity and staff satisfaction.