Survey about impact of Communication Skills of librarians of Central Library of Astan Quds Razavi on Quality of services they provided

This study aimed to investigate the effect of communication skills of librarians of Central Library of Astan Quds Razavi on the quality of their services. The research was conducted through a descriptive and co-relational method. The statistical population consisted all librarians (64 people) and active member of the Central Library of Astan Quds Razavi (61,178 people). Due to the limited number of librarians, all of them were conducted and 382 people (based on the Kerjcie-Morgan’s table of sample size) were selected randomly through stratified sampling method. Two standard questionnaires of Queendam (for measuring communication skills of librarians) and LibQual (for measuring the quality of services) were used to collect the needed data. The collected data were analyzed in both descriptive statistics (including frequency distribution and percentage, mean and standard deviation) and inferential statistics (Chi-square test, T-test and Pearson) using SPSS 18 software package. Descriptive findings showed that the average of librarians’ communication skills and also the quality of service in the Central Library of Astan Quds Razavi was on middle level. Analytical results showed that there is no significant relationship between the librarians’ communication skills and the quality of services in the Central Library. There was also a significant difference between the librarians’ communication skills in terms of their demographic characteristics (including gender, age, work experience, education and field of study).