Survey of Patients Satisfaction in the Faculty of Dentistry, Qom University of Medical Sciences in 2016-2017

Evaluation of patient’s satisfaction level is an appropriate index of the quality of treatment and it can attract more patients and improve student's practical training process. The aim of this study was to determine the level of patient's satisfaction from the services provided by the Faculty of Dentistry of Qom University of Medical Sciences.
This descriptive cross-sectional study, was carried out on 388 patients referred to Faculty of dentistry Qom University of Medical Sciences in 2016-2017. A questionnaire including demographic information and patient’s satisfaction in four fields, was filled out by patients. Data were analyzed by analysis of variance, t-test, and Pearson and Spearman correlation coefficient tests.
The mean total satisfaction score, was 74.68±8.79 (out of 100). The highest satisfaction score in different fields belonged to respectful treatment of students with patients (4.3±0.6), the observation of hygiene and infection control principles by students and professors (4.3±0.7), hygiene, cleanliness, and adornment of the environment of the wards (4.1±0.8), and lack of delay for payment of treatment (4.0±1.0). The first level of satisfaction was reported to be for the department of restorative dentistry (3.9±0.3). The satisfaction from the Faculty welfare facilities, the manner of dressing up and appearance of female students, the waiting time to enter the departments, and the time spent for the presence of professor to guide the students, were at unfavorable level. Total satisfaction score in the range of 80-100, was considered as favorable satisfaction, in the range of 60-80 as relatively favorable satisfaction, and the score under 60 as dissatisfaction.
According to the results of this study, the patient's level of satisfaction from the services of the Faculty of dentistry of Qom University of Medical Sciences was at relatively favorable level.