Introducing a Framework for Measuring the Performance of Food Supply Chain by an Integrated BSC and FAHP Approach

In today's world due to the advantages of the supply chain for organizations, the majority of organizations have joined the supply chain. On the other hand, Performance Assessment is an essential element for the development of modern organizations. Because of joining the organizations to supply chain, organizations performance linked together along the supply chain and the measure of an organization's performance rate alone doesn’t indicate the performance of the supply chain. For this reason, in this study, we tried to review the previous literature and present a Comprehensive conceptual model of supply chain performance indicators in the balanced scorecard model. Then, BY using fuzzy analytic hierarchy process, the measured weights Model of Balanced Scorecard in the food industry were calculated. After getting feedback from some professionals in the supply chain and doing the calculation, it has been found that the customer perspective is most important and internal process, financial and learning and growth perspective in the supply chain performance importance, respectively. The quality of the food supply chain performance metrics is also the most important indicator and efficiency, competitiveness and reliability indicators are important, respectively.