Evaluation of Job Satisfaction and Related Factors among Employees of One of the Banks in Mazandaran Province

Introduction and Job satisfaction is an understanding of the individual's inner responses, and researchers have referred to it as the most efficient concept for expressing an individual's assessment of the conditions in the work environment (activity and supervision). They believe that those who are more satisfied with their job are more committed to their organization. We aimed to determine the level of job satisfaction among the staff of one of the banks in Mazandaran Province, Iran, and its relation with a number of components.
The required information was collected using the self-rated questionnaire of job descriptive index (JDI) from all the bank employees through the census sampling method. This questionnaire comprises 70 items and 6 subscales work (22 items), supervision (14 items), colleagues (11 items), pay (7 items), promotion (9 items), and work environment (7 items). Data analysis was performed using SPSS version 16.
The mean age of the staff was 33.25 years (range: 27 to 48 years). The mean satisfaction score was 79.70. The lowest satisfaction rate pertained to pay and the highest belonged to direct supervision. We found a significant relationship between high job experience (more than 10 years) and employee satisfaction with components such as pay (P=0.045), promotion (P=0.012), colleagues (P=0.026), and work environment (P=0.001). Moreover, we found a significant association between age (less than 30 years) and satisfaction with pay (P=0.047).
Our findings showed that increasing pay and benefits, optimizing progress opportunities, and improving working environment could enhance job satisfaction among employees.