Performance Measurement of Encyclopedia Publishing Centers in Islamic Culture and Civilization Domain based on Performance Prism Model Case Study: Encyclopaedia Islamica Foundation

To measure the performance of Encyclopaedia Islamica Foundation based on the Performance Prism Model.
This is an applied research using mixed approach and methods such as desk research, case study and survey. Using the purposive sampling, key well-informed staff were selected and indicators of Performance Prism facets were formulated. Based on self-designed questionnaires, the views of key stakeholders have been measured regarding five facets of the performance prism model.
Encyclopaedia Islamica Foundation performance was studied in three levels of undesirable, fairly desirable and desirable getting the viewpoints of key stakeholders (board of trustees, faculty members, authors and financial supporters) and with regard to five facets of performance prism (stakeholder satisfaction, strategies, processes, capabilities and stakeholder contribution). All facets of the foundation’s performance were desirable regarding the board of trustees’ comments and fairly desirable regarding faculty members and authors’ viewpoints. The processes were desirable according to financial supporters but the other four facets were fairly desirable.
A consistent balance exists among all facets of the performance prism. Based on stakeholders’ views, the foundation’s performance is fairly desirable and desirable, which indicates satisfaction of stakeholders and successful performance of the foundation. Such evaluation makes it possible for managers to compare present and desirable situation and identify strengths and weaknesses. Manager of the foundation can also use this research results to reach to a desirable level and success by improving undesirable or fairly desirable indicators.