The Experiences of Transformational Leaders with Entrepreneurial Orientation and Innovative Performance in Making Customs Electronic (Colaizzi Descriptive Phenomenological Approach)

Organizations need to be flexible in their performance and entrepreneurial orientation for innovative performance with respect to transformational leadership in response to their changing environments. The purpose of the present research is to understand the experiences of transformational leaders who have make the customs electronic by their entrepreneurial orientation. The research question is “What experiences have leaders gained during making the customs electronic?” research population is managers and leaders who make the customs electronic from 1393 to 1396 and describe their experiences. Purposeful sampling method was used to select individuals. (4 executive directors and 4 staff directors), then the required data were collected by semi-structured individual interviews (30 to 50 minutes) from 1395/11 to 15/2/1396. The research findings were categorized in seven basic concepts using Colaizzi analysis method. These concepts are: Leadership: (inspirational motivation, mental persuasion, individual considerations), Innovation (process and product innovation, technical and executive innovation) and entrepreneurial attitude (leading and aggressive approach). The results of the study show that transformational leadership has a positive and significant effect on employee entrepreneurship in implementing electronic customs. On the other hand, entrepreneurial orientation has a positive effect on the innovative performance of electronic customs.