The Trnd of Patient's Compliance in A Public Hospital Before and After the Implementation of the Healthcare Reform

Patient complaints from the healthcare system can be helpful for responding to the needs of patients by identifying the weaknesses. In this study, the complaints trend of patients before and after the progress of the healthcare system reform in a public hospital has been investigated.
This descriptive-analytic study was carrying on for survey the trend of patient's complaints in two sections of time in a northeast governmental hospital, before and after the implementation of healthcare system reform (2012-2016). In order to collect the informations, the checklist was used which designed by the ministry of Health. Data entered to SPSS version 21, and analyzed using descriptive statistics and analytical tests such as Chi-square.
A total of 227 cases were investigated over a 5 years period. The results showed that the number of complaints were 29 and 198 before and after implementation of healthcare system reform, respectively. Most complaints were related to the emergency sector (31%) and about 40% of the complaints were from doctors. Most of the registered complaints were related to the quality of provided services (33.5%) and personnel exposure (30%) respectively. The results showed that there was a significant difference between the number of complaints before and after implementation of the health system reform with the type of complainant (P The implementation of the healthcare reform plan has led to systematic registration and special attention to complaints in the hospital.