Effect of Communication Skills Training of Nurses on Patient Satisfaction with Nursing Services in educational hospitals affiliated to Shiraz University of Medical Sciences in 2017

Communication is one of the central concepts and an integral part of the nursing profession. This study aimed to determine the effect of communication skills training of nurses on patient satisfaction with nursing staff in teaching hospitals affiliated to Shiraz University of Medical Sciences.
The Comparative study carried out in 2017. The research population included nurses from educational hospitals and patients referring to these hospitals. 400 patients were selected through convenience sampling and 100 trained nurses and 100 untrained nurses were chosen randomly. The data collection instruments were standard questionnaire. Data were analyzed in SPSS23 using T-test, ANOVA, Tukey test, and Pearson correlation coefficient at α = 5%.
Mean of nurse-patient commination and satisfication scors of nursing services in patients under care of trained nurses were 93.5 ± 21.08 and 176.24 ± 22.14 and mean of patients under care of untrained nurses the scors 81.76 ± 18.83 and 166.36 ± 41.10 respectively. A significant direct correlation was found between nursing-patient commination score and patient satisfaction score (P= 0.023, r= 0.681). Patients under the care of trained nurses were more satisfied with nursing services than those served by untrained nurses (P= 0.012). The results showed that patient satisfaction had a significant relationship with age (P Implementation of communication skills training courses for nurses leads to improved patient satisfaction. Hospital directors are recommended to consider holding regular communication skills training courses for their nursing staff.