The effect of cultural intelligence on communication skills

  In the diverse educational and work environment of the present century, stresses due to cultural shock and disturbances and consequences of cultural conflicts should be properly managed. Therefore cultural intelligence has become increasingly important in today's competitive world. The purpose of this study was to investigate the effect of cultural intelligence on improving the communication skills of students. In this survey, the statistical population is all students of Islamic Azad University of Khorasan Razavi, who study in the academic year 2012-13 as number about 8259 people. A sampling method was multi-phase and universities of Mashhad, Quchan, Torbat Heydarieh, Torbat Jam and Kashmar were selected so the sample size as 370 cases is considered. Research instrument was cultural intelligence questionnaire. Data were analyzed by using SPSS software, Kolmogorov-Smirnov and Spearman coefficient. Cultural intelligence has significant effects on students' communicative skills, listening skills, verbal skills and feedback skills (P<0.001). In general, cultural intelligence is effective on students' communicative skills