Developing Integrated Cycle for Implementing of Experience Management in Organizations

The purpose of this study was to develop integrated experience management cycle as basis for executing of experience management in organizations. The method used in this study was qualitative and a type of meta-study known as meta-synthesis. In order to perform the research, after designing research questions, researches systematic search was carried out based on relevant key words from the six internal databases and the eleven external databases (from beginning to end of April 2017) and 13 research selected purposefully sampling). By reviewing the researches researchers identified seven stages i.e. experience activation, experience collection, experience engineering, experience maintain, experience dissemination, experience perception and experience use which respectively through seven process i.e. evaluation, edition, storing, transfer, Contextualize, adaption and Update are connected. Also, the stages and process are surrounded by five components i.e. organizational culture, experience management technology, experience management strategy, experience management metric and experience management team. Based on these stages and process, the integrated experience management cycle was developed and its reliability and validity approved. The results of this study can be used as a basis for planning of managers in execution of experience management in organizations.