Evaluating the Satisfaction of Citizens with Urban Ergonomics of Sa’di Neighborhood in Ilam City

Ergonomics or the engineering of human factors is an interdisciplinary science whose objective is to increase the productivity, health, safety, and wellbeing of human beings in their environment. This science tries to match the environment to the needs of human beings instead of matching human beings with their environment. Ergonomics is an issue which must be considered in the modern design of neighborhoods and cities. Accordingly, the current study uses a descriptive analytical method to investigate and assess the satisfaction level of citizens with the status of urban ergonomics of Sa’di Neighborhood in Ilam City. The study uses library studies, observations, and field studies using questionnaires and observations to gather the required data. The questionnaire used in this study has been developed by the researcher and its validity has been confirmed by university professors and other experts in this field. The reliability of the questionnaire was evaluated using Cronbach’s Alpha coefficient, which was equal to 0.934, indicating the acceptable reliability of the questionnaire. Data analysis was carried out using descriptive and inferential statistics (Hall Yen and Ten indicators, and single-sample T-test) in SPSS software application. The results of the study indicate that from the point of view of the citizens, the status of the ergonomics of Sa’di neighborhood in Ilam City is not satisfactory. The inhabitants are not satisfied with the safety status and the ergonomics of this neighborhood, the health of the environment, the ergonomics of urban furniture, and the ergonomics of public status in Sa’di neighborhood. In other words, when designing the space and environment of Sa’di neighborhood in Ilam City, urban ergonomics or human factors have not been considered.