Design and validation of manager’s performance with krumboltz happenstance approach (A Case Study of the General Inspection Organization)

One of the important issues in the organizations is to improve the performance and efficiency of the organization. Certainly, in order to achieve this goal, careful attention is paid to planning, organizing, controlling and monitoring, decision making and evaluation of the completed programs. Evaluation is essential for any organization. Each organization needs to be evaluated in order to be aware of the success rate and quality of its activities, especially in complex and dynamic environments. On the other hand, the lack of a system of evaluation and control in a system means that there is no connection with inside and outside of the organization environment and the consequences could be aging and ultimately the death of the organization. Performance evaluation is a process that helps organizations and employees to meet their needs. If the necessary tools are well designed and properly used, it will be a good tool for encouraging, training, improving and, in some cases, punishing staff. In the past, commercial firms used only financial indicators as performance appraisal tools, but Kaplan & Norton, in the early 1980s, after examining and evaluating management accounting systems, found many of the inefficiencies of this information to assess the performance of organizations, this inefficiency was due to the increasing complexity of organizations, the dynamics of the environment and market competition. In this research, we intend to design and validate the model of performance evaluation of managers of the general inspection organization with the krumboltz happenstance approach.