Student satisfaction rate of educational services and facilities of Kurdistan University of Medical Sciences in the academic year 2017.

Students' satisfaction as clients of the educational system plays a major role in evaluating the performance and educational activities of the university. The purpose of this study was to evaluate the satisfaction of students with educational services and facilities of Kurdistan University of Medical Sciences and its  related  factors in academic year 2016- 2017.
 

In a cross-sectional descriptive-analytical study, 292 students of Kurdistan University of Medical Sciences in 2017 were selected by stratified random sampling. The data were collected using a two-part satisfaction of educational services and facilities questionnaire. Data were analyzed by SPSS version 23 and descriptive statistics (mean, frequency and frequency) and statistical interference (T-test and ANOVA and Pearson correlation) tests.
 

This study showed that the satisfaction level of educational facilities and services of Kurdistan University of Medical Sciences in the 7 studied areas was at an average level.  Satisfaction was related to the factors of age, semester and number of units.  Satisfaction with university educational services and facilities, in terms of physical status of classes and educational level (P = 0.02), practical dimension and field of study (p = 0.01). There was a significant statistical correlation between the number of units obtained and the two visual and vehicle audiovisual dimensions.
 

Students' overall satisfaction with educational services and facilities was moderate. The lowest level of satisfaction was with the Department of Education's services, which requires that relevant authorities, such as the use of efficient and young staff in the department, devote more time to improving student satisfaction as Clients implement the education system.