Identifying the Effective Factors on Employee Engagement in Gas Refining Industry of Iran with the Ethnography Approach

This research was carried out with the aim of identifying the effective factors on employee engagement in the case of Parsian Gas Refining Company. The research method was combined (qualitative and quantitative) and ethnography methodology was used to extract factors. Collected and analyzed data were obtained through researcher’s own observations in the field of research and interviewing with 16 managers and staff of Parsian Gas Refining Company and were analyzed by thematic analysis method. Based on the analysis of research data in the qualitative section, engagement were categorized in the form of organizational and occupational types and influencing factors were identified in the two groups as positive and negative factors. Also, positive affecting factors were classified in three dimensions of individual factors, occupational factors and organizational factors, and negative affecting factors were classified into two dimensions namely individual factors and organizational factors. In the quantitative part of the research, a researcher-made questionnaire was provided based on the developed model of the qualitative section in order to validating the model. After confirming the validity and reliability of the questionnaires, distributing of the questionnaire was carried out in a sample of 345 employees of Parsian Gas Refining Company using stratified random sampling method. After collecting data, using the measurement patterns and structural equations, the proposed model in the AMOS 22 software package was recognized to be fit.