Designing a Model for Identifying the Indicators of Human Capital at a Military University through ISM-ANP Mixed Approach

Managers of organizations have realized in the last decade that human capital is of utmost importance for achieving sustainable competitive advantage and productivity. Hence, this study is aimed at designing a model for presenting effective and significant human capital indicators in a military university for increasing effectiveness and efficiency and offering practical suggestions. The required data were collected from 15 experts of a military university through a questionnaire. The data were analyzed using MATLAB and SUPER DECISIONS software. The results of ISM-ANP evaluation indicated that the indicator of constant education was identified as the most important factor, while professional knowledge, work experience and personal creativity occupied the significant positions. Consequently, the university under study is recommended to hold a variety of constant education programs, formal and informal learning activities, and to establish a knowledge management system among the employees. It is also suggested that the university develops and implements an appropriate culture capable of embracing new and diverse ideas regarding the issue.