Performance assessment of Tehran Municipality Cultural and Artistic Organization libraries using balanced score card

Performance assessment of Tehran Municipality Cultural and Artistic Organization libraries using Balanced Scorecard

The population of this study are included whole of staffs and managers and also users in the Tehran municipality Cultural and artistic Organization libraries and also 214 the users and 165 permanent staffs and 96 people through the managers. The data are collected through a researcher semi-structure questionnaire which is done by Ms. Nabizade and it’s titled “Evaluation of performance the general office Information in National library I.R. of Iran respect to Balanced Scorecard” then the data analysis and interpretation and it is used one way T-test for testing the questions.

The results show that the operation of the Tehran municipality Cultural and artistic Organization libraries through three perspectives which are the customer and the internal process and financial balanced through one other perspectives which are the growth and learning imbalanced.

Performance is balanced in the three perspectives of "internal processes", "customer satisfaction" and "financial" and in the perspective of "growth and learning" is unbalanced.