Analysis of Hidden Relationships in the Stages of Knowledge Management Process (Case Study: Technical and Civil Engineering of Shiraz Municipality)

Today organizations are basically characterised by their emphasis on knowledge and information. Modern organizations, unlike those of the past, need to capture, manage, and utilize knowledge and information in order to improve performance, manage, and pursue endless change and gain a sustainable competitive advantage. It is necessary to pay attention to the knowledge and management of it in the municipalities due to the diverse range of projects and the use of diverse expertise and consultants in order to advance organizational goals and projects in order to be temporary. The aim of this study was to analyze the latent causal relationships of the stages of the knowledge management process in the technical and civil field of Shiraz Municipality. This research is applied in terms of purpose and descriptive in terms of nature and method. In order to collect data, a questionnaire was prepared using the test method and decision evaluation. Information was completed by ten experts in the technical and civil field of Shiraz Municipality with at least ten years of experience in construction projects in Shiraz. The collected data were analyzed by Excel software. The results showed that knowledge storage is the most effective process on knowledge management in the technical and civil field of Shiraz Municipality.