Identify and prioritize the factors affecting employees' ambidexterity

Over the past decades, organization‘s ambidexterity has been considered as a new managerial topic, pointing to the organization's ability to simultaneously address two inadequate organizational objectives, exploitation and exploration. However, organizations need different resources to achieve ambidexterity, the most important of which are human resources or organization staff that can help organizations achieve their goals. Therefore, this research seeks to identify and prioritize the factors affecting the ambidexterity of employees. This research is applied in terms of purpose and in terms of the nature and method of descriptive-survey. 21 factors were extracted from the research literature as factors affecting employees' ambiguity and Delphi and fuzzy and ISM methods were used to analyze the information. Delphi and ISM questionnaires were distributed in two stages among 15 managers and human resources experts of commercial banks in Tehran. In the first stage, after analyzing the data by Delphi method, 7 factors were removed from the 21 identified factors and finally 14 the factor was identified as the most important factors.The identified factors were then re-assigned to managers and experts through the ISM questionnaire to prioritize the factors. Thus, factors were prioritized at 8 levels, with personality traits that are internal individual factors being identified as the most influential factors, and human resource flexibility and external motivation being structural organizational factors being identified as the most influential factors