Investigating the relationship between justice-oriented welfare services and employee motivation

Today, many managers have realized that they must provide goods and services that meet the expectations of their customers and lead to their satisfaction; In other words, all organizations from the highest level to the lowest level should think about serving their customers and employees. The present study aimed to investigate the relationship between justice-oriented welfare services and employee motivation.

The research method is applied in terms of purpose and based on descriptive-survey method. Two questionnaires were used in data collection. The statistical population is 800 people and 248 people were selected as a sample using purposive sampling. The reliability of the three dimensions (based on distributive justice, procedural justice and communication justice) higher than 0.8 with the motivation of employees in the organization has been examined. Pearson test has been used to examine the correlation between variables. Other tests, such as the ANOVA test, were used to examine the effect of age, education, and occupation on variables, and the Friedman test was used to rank research components.

The results of the study show a high correlation between the variables of welfare services (three dimensions) based on justice and employee motivation. Distributive justice is in the first place in the relationship between welfare services and employee motivation, and procedural justice is in the second place and interpersonal justice is in the third place.