Evaluation and classification of higher education institutions based on Deming process model using DEA

Deming cycle is one of common terms in continuous improvement that many researchers have studied it, based on the cycle organizations should go through different stages to get continuous improvement. Managers as main stimulators of the cycle according to their capabilities can move the cycle at different speeds, from static mode to continuous circulation. In this regard, the study was conducted with the aim of developing a process model based on data envelopment analysis (DEA) to evaluate the behavioral performance of 20 higher education institutions in North Khorasan province. One of the innovations of this research is the classification of higher education institutions in different stages of the Deming cycle into program-oriented, action-oriented, control-oriented and feedback-oriented (result-oriented) institutions. The results of this research, in addition to determining the efficiency of each higher education institution, can provide a virtual organization as a basis for management in the life cycle of Deming. In data envelopment analysis, for each of the inefficient units, a number of efficient units are determined as a reference with a coefficient. For example, in order for an educational institution to be able to Benchmark its planning process from efficient organizations, DEA proposes JD organizations with Coefficient of 0.13 and an RS organization with Coefficient of 3.0.