Identifying the key factors affecting the future policies of the Iranian Social Security Organization

The future of the Social Security Organization has always been raised as one of the serious and effective challenges regarding the provision of social services in Iran. Ignoring this future can lead to irreparable consequences, which would affect the fate of more than 43 million Iranian people. The purpose of this research was to identify the key factors that affect the future of more than 53% of Iranian people to figure out a desired and believable future for the Social Security Organization.

In this research, the data were collected through the Meta-Synthesis method of Sandelowski and Barroso model as well as semi-structured interviews with experts (university professors and managers of the Social Security Organization) to increase the richness of the research. The thematic analysis technique was used to analyze the data.

A questionnaire was prepared through the 22 key factors identified by meta-synthesis and interview with experts to rank key factors based on importance and uncertainty. Finally, two factors of management styles, especially in the financial field in terms of importance and Apoliticism of the organization in terms of uncertainty, were ranked higher by experts.

The Social Security Organization has put the organization intelligence on its agenda through the factors of attention and the use of management styles, especially in the financial field in terms of importance and avoidance of Apoliticism and political behaviors as the most important key factors in the future of social security to prevent any crisis in the organization.