Providing an Interactive/Qualitative Analysis Model for Sustainable Information Technology Supply Chain Risks in Knowledge-Based Companies

One of the most important strategic competition approaches is to achieve stability in IT supply chain management, which creates information balance among decision-makers and further reflects in various dimensions such as economic, social, environmental, etc. The purpose of this study is to provide an interactive qualitative analysis (IQA) model of sustainable IT supply chain risks in knowledge-based firms. Based on the mixed research methodology, first, meta-synthesis and Delphi analysis were used to identify the components and risk propositions of the sustainable information technology supply chain. The participants in this section were 15 specialists and experts from academia. Then, in the quantitative phase, system representation analysis was used, in which 20 IT specialists in knowledge-based companies participated. Based on the research findings, three main components and 28 initial propositions were confirmed. After Delphi analysis, 21 final propositions were finalized to achieve theoretical adequacy. Then, the relationship between links and system effectiveness among the validated propositions was analyzed, and accordingly, the most motivating propositions and consequences related to each of the risks of sustainable IT supply chain in knowledge-based companies were identified.