A Hybrid Fuzzy Decision-Making Approach to Select the Best online-taxis business

In the recent decade, significant growth of internet-based platforms and changes in people’s moving preferences has led to an increase in the electronic taxis businesses. Hence, investigating the factors affected by such businesses can help increase their profits and, at the same, time their customers’ satisfaction level. In this study, a hybrid fuzzy decision-making approach is proposed to examine the best online-taxis business selection problem. The proposed framework firstly determines the interrelationships between criteria and sub-criteria, by applying the Fuzzy Decision making trial and evaluation laboratory (FDEMATEL) method. Then, the weights of the criteria and sub-criteria are calculated using an integrated Fuzzy Best-Worst Method (FBWM) and the Fuzzy Analytic network process (FANP). In this regard, at first, the local weights of indicators are calculated using the FBWM regardless of interrelationships between them. Then, the final (i.e. global) weights of indicators, considering their interrelationships, are measured employing the FANP method. Afterwards, the feasible alternatives are prioritized by employing the Fuzzy Technique for Order of Preference by Similarity to Ideal Solution (FTOPSIS) method. For each step of the proposed framework, a questionnaire is designed and distributed between experts. The results show that the most important criteria and sub-criteria for passengers are cost and reasonable price, respectively. Finally, some managerial insights are provided.