Evaluating the Performance of Health, Safety, & Environment Management System (HSE-MS) in Dam Design and Construction Projects in Tehran Industrial Group based on EFQM Enterprise Excellence Model

Comprehensive and reliable performance evaluation of organizations has always been one of the main concerns of stakeholders and managers of organizations. Performance evaluation can raise awareness of the progress made in improving the performance of any organizations, especially in the field of health, safety, and environment (HSE) and thus, create the necessary motivation and opportunity to improve the quality of HSE performance. National quality awards and excellence approaches emphasizes the fact that survival in global competition requires improving the performance of organizations on a global scale. The EFQM enterprise excellence model, as a comprehensive tool with a comprehensive approach to all aspects of organizations, helps managers to understand their organization well.

This study was conducted in Tehran Industrial Group in 2018, during which the performance of this industrial group in the design and construction of one of the dams in the south of the country was evaluated and analyzed. The data collection tool was a standard self-assessment questionnaire based on the EFQM enterprise excellence model, the validity and reliability of which was tested by Cronbach’s alpha coefficient at 0.971.

In terms of “enablers” criteria, the leadership dimension, with a score of 76.36, obtained the best percentage of scores, while the processes criterion with a score of 72.04 had the lowest percentage of scores. This dimension, along with staff, resources, and partnership dimensions, needs to be improved. In the field of “results” criteria, the key performance results with 79.77 points had the best percentage and the customer result dimension with a score of 69.13 had the lowest, indicating that the organization should improve these sectors.

The results indicated the suitable status of the organization in terms of the criteria of excellence model. The results of this model are generally used for systematic analysis of the organization in order to achieve a comprehensive view of the organization and its challenges.