Examining the Ethical Norms Governing the Process of Verbal Communication Based on Verses and Hadiths

The purpose of this study is to investigate the Quranic norms and narrations regarding the five stages of the process of verbal communication with the moral approach. This study examines the following question: "what norms can be found for each stage of the verbal communication process in terms of ethical-educational principles and by exploring Islamic teachings?" Based on data collection, the method is "library" research and based on the way information is presented and processed, "documentary-analytical" method is used. The results show that, in both meanings of "broad" and "special" process, in Islamic ethics for all five stages of verbal communication (before the start, in the beginning, in the process, at the end, and after the end) common human and special norms of faith have been established. Thinking before the start, building trust and affection in the beginning, steadfastness in the process, honoring and thanking at the end stage, and calculating and receiving feedback after the end are the main axes of these norms. The purpose of these norms is to ensure health and improve communication, their origin is monotheistic teachings and their roots are the divine nature of man and his moral institution.