Modeling Structural Equations of Factors Affecting the Formation of Organizational Forgetfulness in Public Organizations

The aim of this study was to present a causal model of factors affecting the formation of organizational forgetfulness in government organizations using structural equations. The method of the present study is descriptive (non-experimental) and the correlational research design is structural equations with the least squares method. Participants in the present study included managers and experts of government organizations in Tehran. According to Cochran's formula, 234 managers and experts of government organizations in Tehran were selected as a statistical sample using simple random sampling. The standard questionnaire of Huang et al. (2018) and Yeh et al. (2020) were used to measure the research variables. This questionnaire consists of 24 items. Questions were measured based on a five-point Likert scale (strongly disagree = 1 to strongly agree = 5). The internal consistency coefficient of this questionnaire was 0.85 using Cronbach's alpha. Findings indicate that the impact factor of knowledge management and experienced manpower on promoting organizational resilience and interpersonal communication is significant at the level of (0.01). Also, promoting organizational resilience and interpersonal communication have a significant effect on random and targeted organizational forgetfulness, and meritocracy plays a moderating role in the organizational forgetfulness model. The results showed that 29% of the variance of organizational resilience promotion, 78% of interpersonal communication, 69% of random organizational forgetfulness and 55% of targeted organizational forgetfulness are explained by the research model.