Designing a Model of Mental Absence of Employees with the approach of Grounded Theory in Mashhad Municipality

Today, one of the hidden issues that affect the reduction of productivity, efficiency, and effectiveness of organizations, which managers neglect, is the phenomenon of the "mental absence" of employees. Mental absence is a phenomenon in which the mind is absent despite the physical presence of people in the workplace. The present study seeks to explain the model of mental absence based on grounded theory in Mashhad Municipality. The data collection tool was semi-structured interviews and 25 managers and elites familiar with human resource management and psychology were selected as study samples. Data analysis was done in three open, axial, and selective coding stages, and the minds and opinions of respondents were extracted by using Atlas t software and through the qualitative model of the research. The result of this analysis shows the extraction of over 250 initial codes from interviews as well as 52 categories, which are presented in the form of a paradigm. According to this model, conditions such as housing problems, unsuitable neighborhood, family and personal, behavioral, infertility, child, legal, financial, non-timely payment of wages, non-payment of rewards, underestimation of work, insult and blame, cyberspace, and discrimination were identified as causal conditions affecting the central phenomenon, i.e. mental absence.