Meta-synthesizing of Practices and Results of Corporate Social Responsibility: A Human Resource Approach

In today's highly competitive environments, organizations' efforts tomeet the expectations and satisfy their key stakeholders, including employees, have a significantimpact on their survival and improving their competitiveness and productivity. In order to gain acomprehensive understanding of the actions that banks can take in this field, the presentresearch has reviewed and classified the results of studies related to the actions that banks havetaken in line with their corporate social responsibility regarding employees, and the results andachievements resulting from it.

This is a qualitative applied research and it has been used in meta-compositemethod. The information sources of this stage included articles published in internationalscientific databases, which were selected based on the criteria for entering the meta-synthesisprocess.

That practices that banks have taken in line with their corporate social responsibilityin relation to employees can be separated into six main categories: considerations related torecruitment and promotion, salaries and rewards, benefits and welfare services, training andcontinuous development, creating Favorable work environment and work relations. The resultsof these practices are also classified into two categories of attitudinal and performance-basedresults.

Banks' efforts to meeting the expectations of employees as one of the mostimportant stakeholders within the organization will strengthen positive occupational andorganizational attitudes in employees so that they have more effort and motivation to improveoccupational and organizational performance. The findings of this research can be used as aguide for actions that can be taken in this field.