User Satisfaction about the Quality of Health information Software in GolestanProvince

User satisfaction is aguarantee for implementation of an information system. Receiving opinions of end-users can be used to improve the quality of information systems. This study aimed to determine the level of satisfaction with the lean system in users of health network levels.

In this cross-sectional study, the statistical population included all users of the NAB system at levels 1, 2, and 3 of the health networks in the cities of Gorgan and Gonbad- Kavus in 2021. The number of samples in level 3 (39 people) and level 2 (74 people) was total, and in level 1 it was 258 peopleby quota sampling method. Data were collected using a valid and reliable questionnaire and analyzed in SPSS-24 software.

The mean age of users participating in the study was 39.64±8.60 years. Most were women (52%), married (67.7%), and had a bachelor's degree (50.7%). The average overallsatisfaction was 3.10± 0.49, which is at a moderate to a high level. The highest level of satisfaction in terms of quality of support services was 3.30±0.61 and the lowest level of satisfaction in the overall satisfaction dimension of the system was 2.82± 0.77. There was a significant relationship between satisfaction with the NAB system in all dimensions with gender, level of education, and levels of health network.

In terms of overall satisfaction, a high percentage of employees were relatively satisfied. In order to promoteuser satisfaction, the designers of Lean System should pay attention to the quality of system performance with components such as response speed and level of reliability in order to increase user’s satisfaction with NAB System.