Providing a model for evaluating the performance and position of banks based on the innovation of financial technology services

The purpose of this research is to provide a model to evaluate the performance and position of banks based on the innovation of financial technology services. The current research community was formed by university professors and experts as well as Central Bank managers and experts. In this research, the opinions of 13 experts were used using non-random judgment method. ‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬ The process of data analysis in two stages to identify the factors affecting the evaluation of the performance and position of banks based on the innovation of financial technology services, through the interview tool and using the theme analysis method, as well as the screening of factors through the questionnaire tool and the fuzzy Delphi method was performed. Based on this, in the stage of identifying the dimensions and components using theme analysis and during the stage of getting to know the data, 43 cases of speech evidence identified from the text of the interviews were labeled in the form of 40 primary codes. Next, the primary codes were categorized into 19 sub-themes and then a main theme. In the Delphi phase, all the components were approved by the experts and finally the research model was drawn.