The Model of Excellence in the Quality of Educational-Cultural Services for Families Covered by Imam Khomeini Relief Committee: A Qualitative Study

The purpose of this research is to provide a model of excellence in the quality of educational-cultural services for families covered by the Imam Khomeini Relief Committee. The present study is applied research in terms of purpose and qualitative research in terms of method. The strategy used was grounded theory and classification of information collected from experts. The intended statistical population consisted of experts familiar with the research topic (politicians and cultural educational managers of the Imam Khomeini Relief Committee). Sampling method was purposive and interview method was used to collect information. After interviewing 12 interviewees, theoretical saturation was achieved. Three types of open, axial, and selective coding were used in MAXQDA software for data analysis. The results revealed that the model of excellence in the quality of educational-cultural services for families covered by the Imam Khomeini Relief Committee has the main categories include executive policies, executive solutions, management departments, supervisory and control activities, educational and cultural quality improvement, employees related factors, equipment and educational environment and educational and cultural processes. At the end of the article, the findings were discussed and practical implications based on it were presented.